What does Daisee do?
Daisee builds speech analytics for contact centres. Their software listens to recorded calls, transcribes them, scores them against quality and compliance criteria, and surfaces the conversations a manager actually needs to listen to. The problem this addresses is that contact centre QA teams typically only manually review a small fraction of calls. Most coaching opportunities and most compliance risks are invisible. Daisee processes everything, flags what matters, and gives managers a dashboard rather than a sampling problem. MYOB is a named customer and reports a 22 percent rise in CSAT after deployment. Daisee publishes a 90 percent agreement rate between its automated quality scoring and human reviewers. Founded in 2017 with offices in Sydney and Melbourne. Suited to larger Australian contact centre operations with high call volumes and regulated compliance auditing.
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Daisee FAQ
- What is Daisee?
- Daisee is an Australian AI company founded in 2017. AI speech analytics for contact centres.
- Where is Daisee based?
- Daisee is based in Sydney, NSW, Australia.
- Is Daisee an Australian company?
- Yes. Daisee is Australian-owned. Its ABN (43 618 989 549) has been checked against the Australian Business Register by an AI Registry editor.